At Shoptsy, we are committed to protecting your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and services.
- 1. Business Information
Company Name: Kapsus Technologies Private Limited
Registered Address: OU 716, Nexus Esplanade, Rasulgarh, Bhubaneswar - 751010, Odisha, India
Operating Region: India
- 2. Information We Collect
We collect the following types of data to provide and improve our services:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing & shipping addresses
2.2 Payment Information
Credit/debit card details, UPI, and wallet payments or other payment information necessary for order processing.
2.3 Technical & Device Information
- IP address
- Browser type & version
- Operating system
- Device type
- Browsing behavior
2.4 Cookies & Tracking Technologies
We use cookies and similar technologies for user authentication, shopping cart functionality, analytics, and personalized recommendations.
2.5 Location Data
We may collect location data for features like delivery tracking and store recommendations.
- 3. How We Use Your Information
We use your data for the following purposes:
3.1 Service Delivery & Account Management
- Processing orders and payments
- Shipping and delivery updates
- Managing customer accounts and preferences
3.2 Customer Support & Communication
- Responding to inquiries, complaints, and requests
- Sending order confirmations, transaction alerts, and service updates
3.3 Marketing & Promotions
- Sending newsletters, promotional emails, and personalized offers
- Running referral and loyalty programs
3.4 Website & Service Improvement
- Analyzing user behavior to improve our platform
- Enhancing website functionality and security
3.5 Security & Fraud Prevention
Detecting and preventing fraud, unauthorized access, or other illegal activities
3.6 Legal & Compliance
Complying with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws
- 4. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Third-party Service Providers (e.g., payment gateways, logistics partners, cloud storage providers)
- Legal Authorities (if required by law or to enforce legal rights)
- We ensure all third-party providers comply with data protection regulations.
- 5. Data Storage & Security
We store data securely on AWS servers located in Mumbai, India. Security measures include:
- Encrypted storage on AWS Mumbai servers
- SSL security for online transactions
- Secure payment gateway
- Two-Factor Authentication (2FA)
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
- 6. Data Retention Policy
We retain personal data until an account is deleted. You may request data deletion at any time by contacting us.
- 7. User Rights & Data Protection Compliance
As per the Digital Personal Data Protection Act (DPDPA), 2023, you have the right to:
- Access Your Data: Request a copy of your stored data
- Correct Your Data: Update inaccurate information
- Erase Your Data: Request account and data deletion
- Withdraw Consent: Opt-out of marketing communications
- Lodge a Complaint: Contact our support if you believe your rights have been violated
To exercise these rights, email
support@shoptsy.in- 8. Cookies & Tracking Technologies
We use cookies for:
- Essential Functions: Login authentication, shopping cart, checkout process
- Analytics & Performance: Understanding user behavior via tools like Google Analytics
- Marketing & Advertising: Personalized recommendations and retargeting ads
You can disable cookies via your browser settings, but this may affect site functionality.
For more details, visit our
Cookie Policy- 9. International Data Transfers
Since Shoptsy operates globally, your data may be transferred outside India. When data is shared with international partners, we ensure compliance with Indian data protection laws.
- 10. Children’s Privacy
Our services are not intended for users under 18 years old. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
- 11. Policy Updates & Changes
We may update this Privacy Policy whenever necessary due to legal changes or service improvements. Updates will be posted on this page, and we may notify users via email if significant changes occur.
Last Updated: February 4, 2025
- 12. Contact Us
For privacy-related questions or concerns, reach out to:
- Email: support@shoptsy.in
- Address: OU 716, Nexus Esplanade, Rasulgarh, Bhubaneswar - 751010, Odisha, India
By using Shoptsy's services, you confirm that you have read and understood this Privacy Policy and consent to data processing as described.