Cancellation & Refunds

This page explains how plan cancellations and refunds are handled.

Cancelling your subscription

You can cancel:

• from the billing dashboard
• at any time, subject to plan terms

After cancellation:

• your store may move to a limited or inactive state
• access to certain features may be restricted

Refund policy

Refund eligibility depends on:

• the type of charge
• usage already consumed
• regional regulations

Usage-based charges (such as credits already used) are generally non-refundable.

Credits after cancellation

• unused credits may expire or be forfeited
• promotional credits typically cannot be refunded

Best practices

• export important data before cancellation
• review invoices and usage history
• contact support if you have billing concerns