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Domains

Domains allow you to connect a custom domain to your Shoptsy store, giving your business a professional and branded online presence.

You can use your own domain (e.g. example.com) instead of the default Shoptsy storefront URL.

Overview

From the Domains section, you can:

  • Connect an existing domain you already own
  • Assign the domain to your online store
  • Manage how customers access your storefront
  • Support region or market-specific domains (if configured)

Domains work seamlessly with Markets, Languages, and Checkout.

Adding a Domain

To connect a domain, navigate to:

Settings → Domains → Add domain

Domain Details

Domain

Enter the domain name you want to connect.

Example:

Guidelines:

  • Do not include http:// or https://
  • Use the root domain or subdomain you own
  • Ensure you have access to the domain’s DNS settings

Target

The target defines where the domain points to.

Available target: - Online Store – Connects the domain to your storefront

This ensures visitors reaching the domain are directed to your Shoptsy store.

Completing Setup

After entering the domain and selecting the target:

  1. Click Next
  2. Follow the DNS instructions provided by Shoptsy
  3. Update DNS records at your domain provider
  4. Wait for domain verification and SSL activation

Once verified, your domain becomes active.

SSL & Security

  • Free SSL certificates are automatically issued
  • HTTPS is enabled by default
  • No manual certificate installation required

This ensures secure browsing and checkout for customers.

Best Practices

  • Use a branded domain for higher trust and conversions
  • Ensure DNS records are entered exactly as provided
  • Allow up to 24 hours for DNS propagation
  • Avoid changing DNS records frequently during setup
  • Use separate domains for different markets if needed

Common Issues & Fixes

Domain not connecting - Verify DNS records are correct - Ensure the domain is not proxied incorrectly - Check if DNS propagation is complete

SSL not active - Wait for automatic SSL provisioning - Ensure domain verification is successful

Store not loading - Confirm the domain target is set to Online Store - Check market and language routing settings

  • Markets – Assign domains per region
  • Languages – Language-specific storefront URLs
  • Checkout – Secure checkout under your domain
  • Shipping & Delivery – Checkout availability per region

Next Steps

  • Assign the domain to a market (if applicable)
  • Review language and localization settings
  • Test checkout flow on the custom domain

Connecting a custom domain helps strengthen your brand and improves customer trust.