Skip to content

Policies

Store policies define the rules and expectations customers agree to when shopping from your store.
Clear policies help build trust, reduce disputes, and ensure a smooth post-purchase experience.

Overview

From the Policies section, you can:

  • Create and manage refund and return policies
  • Customize store policy content
  • Display policies during checkout
  • Add policy links to your storefront footer or menu

Policies are automatically linked in the checkout flow once saved.

Refund Policies

Refund policies explain how returns, refunds, and exchanges are handled.

Summary

The summary provides a quick overview shown to customers at checkout.

Example summary:

  • Returns accepted within 30 days
  • Customer provides return shipping

This helps customers understand key terms without reading the full policy.

Store Policies Editor

The policy editor allows you to write or customize your store policies.

Editor features

  • Rich text formatting (bold, italic, lists, links)
  • Structured content for easy reading
  • Supports custom wording and legal text

You can:

  • Write your own policy from scratch
  • Modify a template
  • Paste content from legal documents

⚠️ Policy templates are not legal advice. You are responsible for ensuring your policies comply with local laws.

Policy Visibility

Once saved, policies:

  • Appear in the checkout footer
  • Can be added to the storefront menu
  • Are accessible to customers before completing payment

This improves transparency and reduces post-order disputes.

Best Practices

  • Clearly define return and refund timelines
  • Specify who bears return shipping costs
  • Mention exceptions (non-returnable items, digital goods)
  • Keep language simple and customer-friendly
  • Review policies regularly for legal compliance

Common Issues & Fixes

Policies not visible at checkout - Ensure the policy is saved - Verify checkout settings are enabled

Confusing or unclear wording - Use bullet points and headings - Avoid overly complex legal language

Customer disputes - Ensure summary matches the full policy - Keep terms consistent across all pages

  • Checkout – Policy display during checkout
  • Receipt – Policy references on invoices
  • Notifications – Policy links in emails
  • Domains – Policy accessibility under custom domains

Next Steps

  • Add your store’s Privacy Policy
  • Configure Terms & Conditions
  • Review Checkout policy visibility

Well-defined policies protect your business and set clear expectations for customers.