Returns & Refunds¶
Returns and refunds help maintain customer trust and handle post-delivery issues.
Returns¶
Returns may occur due to:
- Damaged items
- Incorrect product delivered
- Size or preference issues
- Quality concerns
You can configure:
- Return eligibility window (e.g., 7 or 14 days)
- Non-returnable items
- Return approval workflows
Refunds¶
Refunds can be:
- Full refunds
- Partial refunds (for partial returns)
- Store credits (if supported)
Refund amount may include:
- Product price
- Tax component
- Shipping (based on policy)
Refund methods¶
- Original payment method
- Manual refund (offline handling)
- Store credit (optional)
Best practices¶
- Define clear return policies
- Process refunds promptly
- Track refund status for accounting