Cash on Delivery (COD)

Cash on Delivery allows customers to pay for their order at the time of delivery instead of paying online.

How COD works

• Customer places order and selects COD at checkout
• Order is marked as Pending Payment
• Payment is collected by the delivery partner
• Order is marked as Paid after successful delivery (manual or automated update)

When COD is useful

• Customers prefer not to pay online
• Building trust with new customers
• High-conversion option in certain regions

COD considerations

• Higher return-to-origin (RTO) risk
• Slower cash flow compared to prepaid
• May involve extra courier charges

Best practices

• Enable COD only for eligible locations
• Set order value limits for COD
• Confirm orders before shipping if required
• Clearly mention COD terms on product pages