Legal Pages¶
Legal pages help with compliance and build customer trust. Shoptsy lets you create and publish these pages in your storefront.
Recommended pages¶
Privacy Policy¶
Explains how you collect and use customer data:
- name, email, phone
- address and order details
- cookies and analytics (if used)
Terms & Conditions¶
Defines rules for using your store:
- order acceptance
- pricing errors
- limitation of liability
- user responsibilities
Refund / Return Policy¶
Very important for reducing disputes. Cover:
- eligibility window (e.g., 7/14/30 days)
- non-returnable items (if any)
- refund method and processing time
- return shipping responsibility
Shipping Policy (optional but helpful)¶
Cover:
- estimated delivery time
- shipping charges
- delays and exceptions
Best practices¶
- Keep language simple and customer-friendly
- Avoid copying from random templates online without reviewing for your business
- If you sell internationally, consider region-specific clauses
Tip: Even a basic, clearly written policy is better than no policy — it reduces support tickets and chargebacks.