Failed Payments

Failed payments occur when a transaction does not complete successfully.

Common reasons for failure

• Insufficient funds
• Network or bank issues
• Incorrect card or UPI details
• Customer abandoning checkout
• Gateway timeout

How Shoptsy handles failed payments

• Order may remain in Pending or Failed state
• Inventory may be released (depending on settings)
• Customer can retry payment if allowed

What sellers should do

• Monitor failed payment orders
• Reach out to customers if needed
• Avoid shipping until payment is confirmed

Best practices

• Enable payment retries where possible
• Provide multiple payment options
• Keep checkout flow simple to reduce drop-offs