Skip to content

Notifications

The Notifications settings allow you to manage all automated email and SMS communications sent to your customers. These notifications keep customers informed about their account activity, orders, and important updates while maintaining consistent branding.

Customer Notifications

Customers automatically receive email and SMS notifications for key actions and events. Each notification template can be reviewed and customized individually.

You can: - View notification content - Edit email templates - Localize notifications for different languages - Send test emails before publishing changes

Customize Email Templates

Use Customize Email Templates to control the visual appearance of all outgoing emails.

What you can customize:

  • Store logo
  • Brand colors
  • Email layout and styling
  • Button styles and accents

This ensures every email aligns with your store’s branding and looks professional across devices.

Customer Email Notifications

These emails are triggered automatically based on customer actions:

B2B Access Email

Sent when a customer is added to a company account for B2B ordering.

Use case: - Welcome B2B buyers - Provide account access instructions

Contact Customer

Sent when you manually contact a customer from: - Orders page - Customer profile

This email can be edited before sending.

Customer Account Change Email

Automatically sent when a customer requests to change their account email address.

Customer Account Invite

Sent to customers with instructions to activate their account.

Useful for: - New customer onboarding - Inviting staff or B2B buyers

Customer Account Password Reset

Automatically sent when a customer requests a password reset.

Includes: - Secure reset link - Account recovery instructions

Customer Account Welcome

Sent after a customer successfully activates their account.

Ideal for: - Welcoming new customers - Encouraging first purchases

Email Template Editor

When editing a notification, you can:

  • Preview the email layout
  • Edit Title and Subject
  • Modify email body content
  • Insert dynamic variables (e.g., customer name, store name)
  • Localize content for different languages
  • Send a test email
  • Edit HTML/code if required

Localization

Each notification supports localization.

You can: - Translate email content - Maintain consistent messaging across regions - Manage language-specific templates from the editor

Best Practices

  • Keep subject lines short and clear
  • Use your store logo for brand recognition
  • Send test emails before saving changes
  • Avoid editing critical system variables
  • Localize emails for international markets

Summary

The Notifications section helps you deliver timely, branded, and automated communication to customers. Proper configuration improves customer experience, builds trust, and reduces support queries.