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Media Guidelines

High-quality images and media greatly impact conversion rates, improve customer trust, and increase engagement.

Product Images

Recommended:

  • Clear or clean background
  • Well-lit photos
  • Multiple angles
  • Close-up shots for fine details

Good product images help customers understand the product better and reduce confusion.

Image Requirements

While limits may vary by plan, generally:

  • Use JPG or PNG formats
  • Keep file sizes optimized for fast loading
  • Maintain consistent aspect ratios across all products
  • Avoid overly large images that may slow down page load

Image Ordering

Arrange images in a logical sequence:

  1. Primary image (used in listings and thumbnails)
  2. Alternate angles
  3. Detail shots
  4. Lifestyle images (if available)

Proper ordering improves visual storytelling.

Best Practices for Images

  • Avoid watermarks if possible
  • Do not stretch or distort images
  • Always preview images on mobile devices
  • Keep background and lighting consistent across products

Good visuals build trust and reduce product returns.

3D Media Guidelines (GLB Files)

3D models allow customers to view products from all angles, improving engagement and purchase confidence.

Supported Format

  • .glb (Binary glTF) — Recommended format
  • Optimized for web-based 3D viewers

Common Use Cases

3D models are especially useful for:

  • Furniture
  • Electronics
  • Fashion accessories
  • Jewelry
  • Custom or high-value products

GLB File Best Practices

  • Keep file size under 5–10 MB for optimal performance
  • Use compressed textures (JPEG or WebP where possible)
  • Maintain correct real-world scale
  • Center the model properly in the scene
  • Avoid unnecessary animations unless required
  • Ensure the model looks good under neutral lighting
  • Always test on mobile devices

Upload Tips for 3D Files

  • Preview the 3D model before publishing
  • Provide a fallback product image in case 3D is unsupported
  • Ensure materials and textures appear natural
  • Test loading speed on slower networks

Product Videos (MP4)

Videos help customers better understand the product, its features, and real-world usage.

Supported Format

  • .mp4 (H.264 codec recommended)
  • Landscape (16:9) preferred for best compatibility

Video Best Practices

  • Keep video length between 15–60 seconds
  • Highlight key features and benefits quickly
  • Use clear lighting and steady camera
  • Add captions for better accessibility
  • Avoid loud background noise
  • Ensure branding is subtle and professional

Recommended Video Content

  • Product demo
  • How-to-use guide
  • Unboxing video
  • Feature highlights
  • Real-life usage scenarios

YouTube Video Links

YouTube videos can be used as an alternative to uploaded videos.

  • For long-form product demos
  • For tutorial or educational content
  • For brand storytelling videos
  • When you want to save storage space

Best Practices for YouTube Videos

  • Ensure the video is set to Public or Unlisted
  • Use high-quality thumbnails
  • Keep the title clear and product-focused
  • Add product links in the YouTube description
  • Avoid unrelated content in the same video