Shipment Tracking

Tracking keeps customers informed about the delivery status of their orders.

How tracking works

Once an order is shipped:

• A tracking number is generated
• A tracking link is shared with the customer
• Order status updates as the shipment moves

Tracking sources

Tracking updates may come from:

• integrated courier partners
• manual tracking entries
• third-party tracking links

Customer experience

Customers can:

• view tracking status from order emails
• check shipment progress from order history
• receive delivery notifications (if enabled)

Common tracking statuses

• Picked up
• In transit
• Out for delivery
• Delivered
• Delayed or exception

Best practices

• Always add tracking when available
• Monitor delayed shipments
• Proactively inform customers about delivery issues