Refunds¶
Refunds return money to the customer after a cancellation or return.
When refunds are issued¶
- Order cancelled after payment
- Items returned
- Partial order not fulfilled
- Payment disputes resolved
Refund types¶
- Full refund: Entire order amount
- Partial refund: Specific items or quantities
- Shipping refund: Based on store policy
Refund methods¶
Refunds are usually processed to:
- original payment method
- bank account (manual cases)
COD refunds may require manual handling.
Refund timelines¶
Refund processing time depends on:
- payment provider
- bank processing time
- refund approval flow
Best practices¶
- Clearly define refund policies
- Communicate refund timelines to customers
- Keep refund records for accounting and support