Notifications¶
Notifications keep customers informed about their orders and reduce support queries.
Common order notifications¶
- Order confirmation
- Payment confirmation
- Shipping confirmation
- Delivery updates
- Cancellation alerts
- Refund confirmation
Notification channels¶
Depending on configuration, notifications may be sent via:
- SMS
- Messaging services (if enabled)
Customization¶
You can often customize:
- notification content
- sender details
- branding elements
Best practices¶
- Keep messages clear and concise
- Avoid sending too many notifications
- Ensure contact details are accurate
Well-timed notifications build trust and improve the overall shopping experience.