Product Reviews¶

The Product Reviews module in Shoptsy allows administrators to manage customer feedback, moderate reviews, and respond directly to customers from the admin panel.

This page covers:

Review Listing
Review Detail View
Reply to Review
Review Status Management

Reviews Listing¶

URL:

The Reviews listing page shows all submitted product reviews in a structured table.

Features¶

View all customer reviews
Search reviews using the search bar
Filter reviews by status (Published, Pending, etc.)
Navigate to individual review details
Quickly monitor product feedback quality

Table Columns¶

Column	Description
Rating	Star rating given by the customer
Review	Review title and content
Date	Date and time when the review was submitted
Status	Review status (Published, Pending, etc.)

Review Detail Page¶

URL:

Clicking on any review from the listing opens the detailed review view.

Visible Information¶

Review title
Review message
Star rating
Review date and time
Reviewer name and email
Product associated with the review
Product preview (image + rating summary)

Review Status Management¶

On the right panel, admins can control the visibility of a review.

Status Options¶

Published – Review is visible on the storefront
(Other statuses can be added like Pending, Hidden, Rejected depending on implementation)

Changing the status allows moderation of customer-generated content.

Reply to Review¶

Admins can respond directly to customer reviews.

Reply Section Features¶

Textarea to write a reply
Shows the admin/store name (e.g., "Replied by: Sukhoi")
Submit button to publish the reply

This reply can be shown publicly on the product page to build trust with customers.

Example Use Cases¶

Responding to customer questions
Handling negative feedback professionally
Thanking customers for positive reviews
Moderating inappropriate content
Improving product quality based on feedback

Best Practices¶

Always reply politely and professionally
Respond quickly to low-rating reviews
Avoid deleting reviews unless necessary
Use reviews as a feedback loop for product improvement
Encourage honest and transparent communication

Products Management
Orders Management
Customers Management
Analytics & Feedback

Shoptsy Admin Panel – Product Reviews Documentation